If you are not completely satisfied with our product within 30 days of purchase date, and it has not been damaged in any way, notify customer support and simply return items to
P.O. Box 250
Rigby, Idaho 83442
Items sent without consultation will not be considered for refund. After arrival, your order will be refunded minus a 15% restocking fee and shipping fees if approved.
|A-19 Dimmable bulb||5 years|
|A-19 Non-Dimmable bulb||5 years|
|T-8 Tube Light||5 years|
|A-21 3 Way bulb||5 years|
|BR-30 Canned light bulb||7 years|
|Candelabra bulb||2 years|
Pure-Light Technologies, Inc. stands behind the quality of their products. If our products fail during intended use and are not damaged due to any of the following conditions:
Pure-Light will provide postage of a prepaid return label, of any warranted products within six (6) months from purchase date. Pure-Light is not responsible for shipping costs incurred to return defective or non conforming product(s) after six (6) months of purchase date. Pure-Light is not responsible for the labor costs or other expenses associated with product removal or installation, including, without limitation, or any damages that may occur during the return of products.
To ensure proper handeling, replacement, return, or exchange, please contact us via phone/email and let us know of your situation before sending any items.
Upon receipt of your item, your item will be tested and considered for refund, repair or replacement at our discretion.
Effective Date: April 24, 2019
This warranty is subject to change without notice. All changes are at the discretion of Pure-Light Technologies.
To cancel your order, please contact us either by phone: 208-252-5996 to speak with a customer service representative OR via our contact page. We recommend cancellation be made as soon as possible given that orders can be processed as quickly as within 30 minutes from the time the order has been made. If there has been no charge made to a credit card then no cancellation fee will be charged. If your card was charged there will be a 5% Cancellation Fee deducted from your refund. If any portion of your order has shipped, a 15% Restocking Fee will be deducted from your refund. Shipping costs will not be refunded. The refund will occur within 5 business days of the receipt of cancellation or the return of all products that have already been shipped, whichever is later.