18 - If I have a problem with my PLT light bulb what should I do?
If a bulb does burn out before its time or doesn't work as it should, then send the problem bulb back to us here at Pure-Light so we can assess the nature of its inoperability. A purchase receipt is not required.
In order for us to process your return or exchange, please provide the following information so we can email you a pre-paid shipping label.
Order number #
How many bulbs: #
What type of bulb you are returning:
Reason you are returning the bulb/s:
Exchange or refund*:
*(Refunds only given on orders within 30 days of date of purchase)
Please be aware that your label will only remain active for two weeks. Once it's deactivated, you will need to contact us for a new label.
Once we receive your defective bulb(s) we will send out your replacement, along with an email which will include a tracking number. Once we receive your defective bulb, we will send out your replacement on/by the next business day.