18 - If I have a problem with my PLT light bulb what should I do?
Please check our return/exchange policy
If a bulb does burn out before its time or doesn't work as it should, then send the problem bulb back to us here at Pure-Light so we can assess the nature of its inoperability. A purchase receipt is not required.
In order for us to process your return or exchange, please provide the following information via phone or email to customer support:
Order number #
How many bulbs: #
What type of bulb you are returning:
Reason you are returning the bulb/s:
Then, simply mail your defective products to:
P.O Box 250
Rigby, Idaho 83442
Once we receive your defective bulb(s) we will send out your replacement on/by the next business day, along with an email that includes a tracking number.